Clear delivery information, from our door to yours.
Delivery area and dispatch
Our checkout currently accepts delivery addresses in the United States. Orders are dispatched from China after payment is confirmed. We do not dispatch pending, cancelled or unpaid orders. Contact lvchun25@outlook.com before ordering for another destination.
Processing and delivery estimates
| Step | Estimated time |
|---|---|
| Order processing after confirmed payment | 2–4 business days |
| Transit after dispatch | 8–15 business days |
Business days exclude weekends and public holidays. These are estimates rather than guaranteed arrival dates. Customs checks, peak demand, weather and carrier disruptions may extend the delivery time. We will contact you if a known material delay affects your order.
Shipping charges
Standard US shipping is USD $4.95 per order. Standard shipping is free when the merchandise subtotal after discounts reaches USD $75, excluding shipping and any separately identified taxes. The charge is displayed before order submission. There are no subscription delivery fees.
Address and availability
Check your delivery details before submitting an order. Contact us promptly to request an address change; we can only confirm changes before dispatch. If an item cannot be supplied, we will contact you with options or refund any payment for the unavailable item. We do not replace items without your agreement.
Tracking
Tracking details are added to your order when a shipment is booked and tracking is available. View your order in My account or use Order tracking. An order marked “Pending payment” has not been dispatched. We do not display invented carrier events or tracking numbers.
Customs and delivery problems
Any import duties, customs charges or destination assessments that are not collected at checkout may be payable to the relevant authority or carrier. Contact us before ordering if you need clarification. For missing, damaged, delayed or incorrectly delivered parcels, email lvchun25@outlook.com with your order number. We will investigate with the carrier and offer the remedy appropriate to the circumstances and your applicable rights.
Returns and undeliverable parcels
For return instructions see our Returns & refunds policy. If a parcel is returned to us, we will contact you before arranging a replacement shipment or refund. Any proposed charge will be explained in advance; statutory remedies are unaffected.