Answers to the everyday questions.
Where do you ship?
Our checkout currently supports US addresses. Standard shipping is $4.95, or free with a merchandise subtotal of $75 after discounts. See the Shipping policy for delivery estimates.
When will my order arrive?
Allow an estimated 2–4 business days for processing after confirmed payment and 8–15 business days in transit after dispatch. Delays can occur; these are not guaranteed dates.
What does Pending payment mean?
Your order has been saved but no payment has been confirmed. It will not be dispatched while unpaid. Check My account → Orders before retrying.
Do I need an account?
Yes. Sign in or register before checkout. Your shopping bag is kept as you return to checkout, and your account keeps your order details in one place.
Can I return something?
Request a return within 30 days after delivery. For a change of mind, items should be unused and in their original condition. Contact us for return instructions and the confirmed address before posting. See Returns & refunds for costs and exceptions.
Can I cancel or change an address?
Use the Cancel action in your account for eligible unpaid orders, or email us promptly before dispatch. Changes are only confirmed when we respond.
Are the products branded?
Our collection consists of unbranded everyday goods. We do not claim authorization, sponsorship or affiliation with third-party brands.
How do I care for an item?
Read the material and care details on its product page. Natural material variation and approximate dimensions are described there. Contact us before ordering if a detail is important to your intended use.
Still need a hand?
Email lvchun25@outlook.com or use our contact form.