Plans change. Here’s how to update your order.
Before payment
Unpaid orders can be cancelled from My account → Orders when the Cancel action is available. No refund is due where no payment has been taken. You can also email lvchun25@outlook.com with your order number.
After payment, before dispatch
Email us as soon as possible with the subject “Cancel order” and your order number. We will check the dispatch status and confirm whether cancellation is possible. A request is not treated as confirmed until we respond. If we confirm cancellation before dispatch, we refund the amount paid, including unused delivery charges, to the original payment method within 5–10 business days. No cancellation fee is charged.
After dispatch
A parcel already handed to a carrier may not be interceptable. We will explain the available options. If cancellation can no longer be arranged, use the Returns & refunds policy after delivery. Do not refuse or send a parcel to the registered office without instructions.
Order changes
For item, quantity or delivery-address changes, contact us before dispatch. We will confirm any price or shipping difference before proceeding. We may need to cancel an unpaid order and ask you to submit a corrected order.
Cancellations by us
We may cancel an order if an item cannot be supplied, an address cannot be served, payment cannot be verified or a material listing error cannot be resolved with you. We will explain the reason and refund any payment taken for cancelled items. This policy does not limit rights that apply under consumer law.