A straightforward way to put things right.
30-day return window
You may request a return within 30 calendar days after delivery by emailing lvchun25@outlook.com with your order number, the items you wish to return and a brief description. For a change-of-mind return, items should be unused, unwashed and in their original condition, with original packaging where reasonably available. Your mandatory consumer rights are not limited by these conditions.
How to return an item
- Email us before posting your return.
- We will reply with instructions and the appropriate return address.
- Pack the items securely and retain proof of postage. A tracked service is recommended.
The registered office shown on the website is a company contact address and must not be used as a return address unless we confirm it in writing. Returns may need to be sent to China. Please contact us first so you can assess the likely postage cost.
Return postage
For a change of mind, the customer pays return postage. For a confirmed defective, damaged or incorrectly supplied item, we will arrange a suitable return or another remedy and cover reasonable agreed return costs. Contact us before paying for postage so we can confirm the method and cost. No restocking fee is charged.
Damaged, defective or incorrect items
Contact us as soon as reasonably possible with your order number and details of the problem. Photographs can help us investigate, but we will consider cases where photographs are not available. We will discuss a replacement, repair where appropriate, or refund according to the issue and your applicable rights. Reporting promptly helps us resolve delivery problems; it does not remove statutory rights.
Refund assessment and timing
We will notify you after we receive and inspect a return, or agree that a return is unnecessary. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or payment provider may take additional time to post the credit. We cannot refund to a different account on request.
What is refunded
For approved change-of-mind returns, we refund the price paid for returned items; original standard shipping is not refunded unless required by applicable law. If we supplied a defective or incorrect item, we refund relevant shipping charges when appropriate. Any refund calculation will be explained before completion. Orders for which no money was taken have no payment to refund and can instead be cancelled.
Exchanges and exceptions
We do not offer automatic exchanges. Contact us to arrange a return and place a separate order if a different item is needed. This catalog does not contain custom-made, perishable or downloadable products. Used items may be declined for change-of-mind returns, but claims concerning defects remain subject to applicable law.
Need an update?
Email lvchun25@outlook.com with your order and return reference. Never email payment account passwords or full card details.